Privacy Policy
Personal Data Protection
The processing of your personal data is governed by the relevant provisions of the currently applicable national legislation on the protection of personal data (Law 2472/1997, Law 4624/2019, Law 3471/2006, as applicable, etc.), the Directives and Regulations of the European Union (in particular the General Data Protection Regulation (EU) 2016/679 – GDPR, hereinafter referred to as «GDPR»), as well as by the relevant decisions, directives and regulatory acts of the Personal Data Protection Authority (hereinafter referred to as «PDPA») and is subject to the legal formalities and restrictions they define.
We collect data and information that you provide to us when you enter and/or navigate the Company's website, when you use our services (purchases, contact us, etc.) or when you submit a complaint, question or request, in order to communicate with you. In addition, information may be collected from third parties (natural or legal persons), such as technology companies, social networking platforms.
In particular, we collect and process your following personal data on a case-by-case basis and in the following cases:
1. Login to the website
Data:
- IP address
- Access date and time
- Geographic time zone
- Operating system and its version
- Browser and its version
- Terminal device and/or user name
Purpose:
Providing personalized services, proper connection creation, system security and stability.
Legal basis:
a) Legitimate interest, in the context of making the website available to the public and providing services to it.
2. User registration
Data:
- Name
- Surname
Purpose:
Create an account and register as a member on our website.
Legal basis:
a) The terms governing your registration (contract)
b) Legitimate interest, for optimal service and provision of privileges to our members.
3. Ordering and purchasing products
Data:
- First name, last name
- Billing and shipping address
- Receipt or billing information
- Contact telephone number
Purpose:
Contract conclusion, order management and processing, invoicing, compliance with tax obligations, customer service.
Legal basis:
a) The contract between us
b) Our legal obligations.
4. Promotional actions (Newsletter)
Data:
Purpose:
Sending newsletters regarding offers, products, services and privileges.
Legal basis:
a) Your consent
b) Where applicable, legitimate interest in promoting actions and new products/services to existing customers for similar purposes.
5. Conducting competitions
Data:
- First name, last name
- Telephone (if applicable for order confirmation)
- Message content
Purpose:
Communication, management, settlement and resolution of your request, query, issue or complaint.
Legal basis:
a) The contract between us
b) Our legal obligation (based on consumer law)
c) Legitimate interest, for the purposes of serving you
d) Where applicable, your consent.
6. Contact via email
Data:
- First name, last name (if applicable)
- Message content
Purpose:
Communicate, manage or resolve your requests, questions or complaints.
Legal basis:
a) The contract between us
b) Our legal obligation (based on consumer law)
c) Legitimate interest, in the context of serving you.
7. Product Evaluation & Customer Satisfaction Surveys
Data:
- Full name
- Phone
- Contact address
- Evaluation content or feedback
- Transaction code
- Device information (browser language, device type, browser version, operating system version)
Purpose:
Submitting an opinion in the context of ordering and customer service / service evaluation.
Legal basis:
a) Legitimate interest, for the service, evaluation and improvement of the quality of products and services.
We must inform you that the personal data you provide us with the purpose of purchasing products from our online store or providing services is necessary for us, in the context of fulfilling legal and contractual obligations arising from the conclusion of the application / sales contract, for the pricing of the products, for the fulfillment of our legal obligations arising from the applicable legislation, in the context of electronic transactions and, ultimately, for our compliance with the applicable consumer protection provisions. Consequently, the failure to provide your data during the ordering and execution process makes it impossible to conclude the sales contract between us.
For more information regarding Personal Data Protection, you can refer to the Company's Privacy Policy, posted on our website.
Cookies
www.FOXTYL.com uses cookies for a comfortable shopping experience. Cookies or alphanumeric identification files (session cookies) are used only to recognize that you are entering the site, so that you do not have to be asked for a password on all pages that include transaction data. If your web browser is set to reject cookies, you will not be able to use the purchase services from our online store. In this case, you can easily change this setting. For more information about cookies, you can refer to our Company's Cookie Policy, posted on our website.